Our Contact Information
The Final Click
7605 Equitable Drive
Eden Prairie, MN 55344
Toll Free: 1-800-329-6506
Toll Free Fax: 1-888-492-4301
Fed ID# 37-1479458
Toll Free: 1-800-329-6506
Do you collect sales tax for my state?
We only collect sales tax in the state of
Do I need to create an account?
You only need to create an
account if you would like to place an order.
Once you are ready to
place an order, you will be prompted to create an account.Your
account is secure and will not contain your credit card information.It will contain your billing, shipping and order
How do I update my account?
Login using your user ID and password and
follow the appropriate links to update addresses, phone number etc
I forgot my customer ID number?
If you forgot your customer ID number, no
problem. You can call us at 1-800-329-6506 or send us an e-mail at [email protected].
Please be sure to include the name on your account, e-mail address, and
Reseller & Tax Exempt Organizations
(Applicable to MN Only)
If you are a reseller or your organization is tax exempt please
fax a copy of your exemption certificate to 888-492-4301 attention
customer service prior to you order shipping and we will remove any
taxes that have been applied.
qualify for Net Terms?
Here is a list of customers that are automatically granted Net
terms without completing a credit application:
Federal Government Agencies and Departments
State and Local Government Agencies
All Public Schools K-12
All State Universities and Colleges
Private Colleges and Schools K-12 (no credit
application required but Purchase Orders will be reviewed by our credit
department for acceptance)
NASDQ, NYSE and
AMEX Listed Companies (no credit application required but Purchase Orders will be
reviewed by our credit department for acceptance)
Ordering with a "Purchase Order" Instructions
1. Select your products as normal
2. Click Checkout
3. Enter the billing and shipping information
4. In the payment section at the bottom of
the checkout page select the "radio button" for Purchase Orders.
5 Enter your purchase order number in the box
6. Please email or fax a
copy of your purchase order to 888-492-4301, or email it to
[email protected] and please reference your order number in the
Please make sure the
following information is contained on your Purchase Order:
Email address (these are held in strict confidence and not
shared or used for any other purpose other than to contact you regarding
this specific order)
Is your web site secure?
The Final Click uses the industry standard
security protocol Secure Sockets Layer (SSL) to encode sensitive
information like your credit card number that passes between you and The
Final Click. We employ the latest 128-bit encryption technology in all
areas of the site that requires you to provide your personal or account
information. This means that the credit card information you send is
encrypted by your computer, and then decrypted again on our side,
preventing others from accessing your private information in between.
So, when using an SSL capable browser, shopping on The Final Click web
site is perfectly safe.
However if you're just not
comfortable placing your order online please feel free to call our sales
at 800-329-6506 and place it over the phone.
At The Final Click we value our customers
and their privacy. All personal information is used to ensure efficient
processing of your order. Your private information is used by our staff
for contacting and identifying customers and their needs. We will not
give, sell, rent, or loan any identifiable personal information to any
third party, unless we are legally required to do so.
Additional Privacy Terms
The Final Click has created this privacy
statement in order to demonstrate our firm commitment to your privacy.
The following discloses our information gathering and dissemination
practices for this website:TheFinalClick.comAny changes or
updates to our privacy practices will be updated through our website.
Our site's registration
form requires users to give us contact information (like their name and
email address). The customer's contact information is used to contact
the visitor in the event of a problem when processing an order. For
example, problems with credit card verification, product availability,
etc. Users have a choice of receiving future mailings; during the
Our site may contain
links to other sites. The Final Click is not responsible for the privacy
practices or the content of such Web sites. We encourage our users to
be aware when they leave our site and to read the privacy statements of
each and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
This website takes
every precaution to protect our users information. When users submit
sensitive information via the website, your information is protected
both online and off-line. When our registration/order form asks users to
enter sensitive information (such as credit card number), that
information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just surfing. To learn more about SSL,
follow this link http://www.rsasecurity.com/standards/ssl/basics.html.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information
off-line. All of our users information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees
must use password-protected screen-savers when they leave their desk.
When they return, they must re-enter their password to re-gain access to
your information. Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as any time new
policies are added, our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our
customers information is protected. Finally, the servers that we store
personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our web site,
please send an e-mail to [email protected].
Our site provides users
the opportunity to opt-in for receiving a newsletter or occasionaly
other information regarding special. This is an OPT-IN only program. We
DO NOT send any emails to you without your prior consent. If you do
OPT-IN we will try and provide only significant news and specials. We
treat our customers email addresses as confidential information!
our Homepage so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose it.
If at any point we decide to use personally identifiable information in
a manner different from that stated at the time it was collected, we
will notify users by way of an email. Users will have a choice as to
whether or not we use their information in this different manner. We
the information was collected.
Do you match competitor's prices?
We do our best to
advertise the most competitive prices. If you see a lower price please
give us a call and we will do our best to meet or beat the price. Please
keep in mind that almost all of our products have free shipping. Don't
be fooled by other companies that advertise a low price only to make up
for it on the shipping. If the site your looking at doesn't offer a
freight calculator prior to check-out then move on to a more reputable
site that give you total delivered price prior to clicking the check-out
Do you offer volume
Yes, we do offer volume discounts when applicable. Discounts
will be based upon several factors including quantity of units, shipping
destination etc...Please give our sales department a call at
800-329-6506 for specific information on the product you need.
Do you collect sales tax
Sales tax is only required
for orders shipping with our resident state which is Minnesota.
Therefore, all orders shipping within Minnesota, will be charged the
applicable sales tax unless you are a tax exempt organization.
How do I
check shipping charges?
We offer FREE SHIPPING within the
Continental United Sates on most of our products. In very rare cases
some of the items on our site do have a handling surcharge associated
with them as they are considered over-sized by our freight carriers. We
will contact you directly following your order if this should apply to
the product your purchasing to confirm the additional fee before
proceeding with the order.
What are my payment choices?
Final Click currently offers the following payment methods:
Debit Cards with a Visa or
Prepaid Cashier Check/Money Order
Personal Check -Please allow approximately 5-10 business days for the
check to clear.
Wire Transfer - Please contact The Final Click for
Unfortunately, we do not currently offer COD
delivery, we do apologize.
How do I check status on my order?
For your convenience, The Final Click
will automatically send you updates regarding any pending orders via
e-mail. However, you can also obtain your order status directly through
our web site. Click on the following link to check the status of your
order: (Please have your order number handy.
If for some reason you are
unable to retrieve the status on your order from our web site, please
feel free to send an e-mail to our processing department at [email protected].
How do I get a tracking
You do not need to do anything! The Final Click will
automatically send your tracking numbers via e-mail once your order has
If for some reason you have not received a tracking
number and your order has indeed shipped, perhaps we do not have your
correct e-mail address on file? If so, you can visit your order status
directly through our web site. Click on the following link to check the
tracking number and confirm your e-mail address (Please have your
customer ID or order number ready):
How can I
change an order?
request a change to your order, provided your order has not already been
processed and shipped. Because we try and process your order as quickly
as possible a change may not always be possible. Please e-mail your
exact changes, invoice number, and customer ID number to our processing
department at [email protected]
or give us a call. We will do our very best to accommodate your
How can I cancel an order?
You may request a cancellation of your order, provided your
order has not already been processed and shipped. Please send your
cancellation request, invoice number, and customer ID number to [email protected] or
call 800-329-6506. We will do our very best to cancel the order, and
will send a confirmation upon cancellation. If your order has already
been shipped you will need to contact our Customer Service department
and obtain a Return Authorization Number.Do not refuse your order when it arrives. Any
return without this number will be refused.
What if my product is on back order?
Unless the product
specifically identifies a back-order situation all items are available
for shipping. Each product has an "Availability" notification stating
the standard lead time before shipping. If this lead time does not meet
you needs please give us a call and we will provide you with the best
delivery time utilizing air shipping and a decreased lead time.
vary based on the product. But in general you should expect a 3-4 day
transit time for shipments going to the west coast, 3 day transit to the
east and southeast and 1-3 days for the midwest. We do offer air
shipping on most of our products. If an air option is posted on the
product you are interested in purchasing please give us a call and we
can inform you of the options available.
How do I find a product?
The best method is to use
the manufacturer's part number and enter it in the search "Box" at the
top of our page and click "Go". Our search engine does not need the
exact part number with spaces and hyphens but does need as complete a
part number as possble in order to obtain the most accurate results.
It is always a good idea
to keep it vague and not too descriptive. Our search engine is very
literal, and will pull any product with those keywords in the
Do you ship
Yes, we do ship many of our products
internationally. We accept wire transfer and
credit cards (at our sole discretion) as the method of payment. You will
be contacted with the additional freight charge to your address prior
to processing your order. We insure all
international shipment for the value of the product, which will be
included in your freight price.
When do you charge my
Your credit card will be authorized and or charged upon receipt
of your order depending on the lead time of the product. The only
exception to this is when your product is on backorder. In these cases
you will be charged once the product is available for shipping.
Can you ship
to a different address than my billing?
Yes, we are able to ship to
an address other than your billing address. However, in some cases we
may require you to add the shipping address to your credit card as an
"authorized" shipping address. This is done on a case by case basis by
our credit department. You will be notified promptly following
completion of your order if this needs to be done. It is mutually
beneficial for us to reduce fraudulent purchases. Please accept our
apologies in advance for any inconvenience this may cause. We actively
pursue ALL attempted fraudulent activity up to and including contacting
the local authorities to apprehend criminals at the point of delivery.
How long will it take before it ships?
Many items ship the same
day as long as the order is placed by 3:00 pm CST, however in some cases
it may take a day to clear credit.The Final Click
will do it's very best to ensure the quickest possible processing of
every order. Some products may take as long as 5 business days. Please
contact us if you need your product by a specific day as we can
generally accomodate your request. You may experience delays if there
are any problems with the processing or verification of your billing
address or credit card information.
Please keep in mind that we do not
process orders on weekends or observed holidays.
How do I return my
products to The Final Click?
Return requests must be initiated within 30 days of the ship date. No returns auhtorizations will be granted after 30 days from your ship date. All returns must include a Return Merchandise
Authorization Number (RMA#). Without this number, we cannot accept the
merchandise back to the warehouse.
In order to get an RMA
number you will need to send us and email at : [email protected]
Please include your order number and current contact information.
note that all non-defective returns are subject up to a 50% restocking
fee. Restocking fees vary by manufacturer so, please call us in advance
of your order and we can identify the restocking fee, if any, on the
product you are ordering. If you have any questions regarding
suitability of a product for your needs please call us in advance so,
that we can verify product specifications and suitability. If we make a
mistake we will of course will waive the restocking fee.
All returns must be
delivered no later than 15 days from the date the RMA was issued or the return shpment will be refused.
While we offer free
shipping on most of our products there is a shipping cost that we incur
that will be deducted upon return of a product. This dollar amount will
be identified in your RMA email or give us a call and we can let you
know what the deduction is prior to issuing and RMA.
Items must be in its
original packaging, in new condition with all warranty cards, manuals
and accessories that were provided.
The package must be sent
back to us with a carrier that can provide a tracking number such as UPS
or Fed Ex.
Please allow approximately 5
business days for your return to be processed once it has arrived at
Please note that custom
made products from Sound-Craft and Amplivox cannot be returned for
product arrived defective or damaged?
All defective products may be returned within
30 days from date delivered for a replacement or credit. If it has been
longer than 30 days from date the products was been delivered and
product turns out to be defective, please contact us and we will arrange
a warranty replacement or repair.
- Unfortunately after 30 days from date
delivered we can no longer accept a product for return even if factory
- Please open
inspect your product upon receipt. Any shipping damage must be
communicated to us as soon as possible. If your item is damaged we will
issue an RMA number as well as a call tag to bring the product back at
our cost. You are not responsible for ANY fees on damaged goods. We will ship a new product
in advance of the return on damaged shipments.
- If a refund is requested instead of the
replacement, we can refund you the cost of the item but not the shipping
- If part of a product is defective and you have received and RMA
from us, please return the whole product, including all manuals and
accessories, in the original packaging. We do not stock all our items in
one location and therefore we need to return the entire defective
product to the manufacturer for a complete replacement.
A damaged product is a product that has physically
been damaged during transit. The box is damaged and the product inside
is damaged. If there is visible signs of damage to your shipment please
refuse delivery and then contact us for a replacement. A defective product is a
product that arrived in good order, but fails to operate as the
manufacturer intended it to function once installed.
Errors and Omissions
Click endeavors to ensure that the information on our web site is
up to date but does not accept liability for any error or
omissions regarding product specifications and displayed prices.